Satisfaction Guarantee

Pristine Clean uses the finest products, best equipment and professionally trained and certified staff to clean and treat your floors and fine furnishings in accordance with manufacturer’s recommendations. If you are not completely satisfied with our work, simply call us within 10 days of our initial treatment and we will return and re-treat any areas at no additional charge. In the event this fails to resolve the problem, we will cheerfully refund your money on whatever portion of the job you are dissatisfied with – up to 100% of the invoice amount. That’s our satisfaction guarantee.

This warranty specifically excludes pet stains, stains caused by dyes, ink, paint, bleach spots and color loss. Pre-existing conditions such as worn traffic lanes due to texture loss, wear, shading, pooling or pile reversal. These are not conditions that are correctable by cleaning and are therefore expressly excluded from this warranty.

Scotchgard™ Satisfaction Guarantee

If at any time up to one year from the date when the Scotchgard™ carpet protector was applied, the treated carpet is stained by water or oil-based materials as a result of normal household activities and the stain cannot be removed according to our directions, Pristine Clean will make a FREE, no charge spotting service call to professionally remove the spot.

If we cannot remove the stains, Pristine Clean will refund the price you paid for the application of Scotchgard™ carpet protector for that area.